At Suntech Power, we understand how important it is for homeowners and businesses to have a reliable, efficient, and operational solar power system. Solar energy isn’t just an environmentally conscious choice; it’s also a financial investment that can save you money in the long run. So, when a customer in Cebu reached out to us after their solar power system stopped working, we were glad to help.

Here’s a closer look at this customer’s situation and how we were able to help restore their system to full functionality as a trusted solar power installer in Cebu.

The Problem: A Solar System Gone Dark

Our customer reached out to us in distress after discovering that their solar power system had suddenly stopped working. They had been relying on solar energy to power their resort in Cebu, significantly reducing their utility bills. But one day, their system simply ceased to function. Worse yet, when they attempted to contact the original installer, they found that the company had gone out of business, and their previous point of contact was unreachable.

Without the support of their original installer, our customer was stuck with a non-functional system. They got 3 different installers to fix their system, but all failed to do so. As a solar power installer in Cebu, we are committed to offering reliable solutions to customers who find themselves in similar situations.

Our Approach: Assessing and Diagnosing the Issue

When a solar system stops working, there are a number of potential causes—faulty components, wiring issues, inverter malfunctions, or even something as simple as a tripped breaker. We immediately scheduled an on-site assessment to understand what might be causing the issue.

Our experienced technician arrived at the customer’s property in Cebu and conducted a thorough inspection of the entire solar system, including:

• The Solar Panels: We checked for any visible damage or obstructions that might be affecting their efficiency.
• The Inverter: The inverter is the heart of any solar system, converting DC power from the panels into AC power for use in the home. If this component fails, the entire system can go offline.
• The Wiring and Connections: A loose connection, frayed wiring, or electrical issues can often lead to power failures.
• The Solar Monitoring System: We also looked at the customer’s online solar monitoring system (if available) to gather data on the performance and health of their system.

Finding the Root Cause: A Faulty Inverter and Poor Wiring

After completing the inspection, we discovered that the issue was two-fold. First, the inverter had malfunctioned due to a technical failure. Second, we found that the wiring connections had deteriorated over time, likely due to improper installation or subpar materials used by the original installer.

The Solution: Restoring Power to the System

With the root cause identified, we proposed a two-part solution:

1. Inverter Replacement: We recommended replacing the faulty inverter with a high-quality, industry-standard model that would restore the system’s functionality and ensure long-term reliability.
2. Rewiring and Proper Connection: Our team also rewired sections of the system to ensure all connections were secure, using high-quality materials to prevent future issues.

In addition, we performed a system-wide check to ensure that all components were working as they should—solar panels, wiring, and inverter—making sure that everything was safe and up to code.

Outcome: A Fully Restored Solar System

Once we completed the repairs and installed the new inverter, we conducted a final test to ensure everything was working seamlessly. The solar system came back online, and our customer in Cebu was able to once again enjoy the energy savings and peace of mind that comes with using solar power.

Why This Case Matters: Trusting Your Installer

This case highlights the importance of working with a reliable and reputable solar power installer in Cebu. Solar power systems are long-term investments, and without proper maintenance and support, they can quickly become liabilities rather than assets. It also underscores the value of working with a company like ours that offers comprehensive support, even if you didn’t initially choose us as your installer.

At Suntech Power, we take pride in providing better aftersales service than many others in the market. While we may not always be the cheapest option, we prioritize quality and reliability. We assure you that if any issues arise in the future, we’ll be here to fix them, offering you the peace of mind that your solar system is in good hands for years to come.

As a leading solar power installer in Cebu, we’re here to help—no matter the situation.

Contact Us Today to learn more about how we can assist you with solar system repairs, maintenance, or installations in Cebu.